Be Our GuestBe Our Guest
Listen to the intro

Be Our Guest

user-icon

Theodore Kinni

Monitoring customer behavior to meet their expectations is crucial to business success. This way, your company will frequently meet and exceed customer expectations and provide high-quality service. Put yourself in your customers' shoes. Understand how customers perceive your business environment to understand their experience better. What do they hear, smell, taste, and see? Using this information, what can you do to not only satisfy but delight your customers?

hashtagmanagement
hashtagbusiness
clock9 min
bite5 Bites
target5 Insight

What's it about?

Be Our Guest outlines Disney's values and philosophy toward customer service that helped the company become the powerhouse it is today.

Book summary

Monitoring customer behavior to meet their expectations is crucial to business success. This way, your company will frequently meet and exceed customer expectations and provide high-quality service. Put yourself in your customers' shoes. Understand how customers perceive your business environment to understand their experience better. What do they hear, smell, taste, and see? Using this information, what can you do to not only satisfy but delight your customers?

To read rest of the book you can download Bitely
appstoregoogleplay
app gallery
All Bites
bite5 Bites

Regarding its service approach, Disney provides outstanding service tailored to visitors' needs.

1
logo

Through efficient and well-designed systems, Disney offers exceptional service.

2
logo

Clients and workers alike benefit from a service-based business model.

3
logo

Think about how your new world will appear, smell, and sound to your customers.

4
logo

Queuing is an issue that Disney attempts to solve with three different approaches.

7
logo
mailbox-icon

Do you want to keep learning?

Don't miss updates from the exciting universe of Bitely!

Logo
appstoregoogleplay
app gallery

Follow us on social media

tiktokxinstagramyoutubelinkedinfacebook
© 2024 Bitely. All rights reserved.