The Coaching Habit

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Michael Bungay Stanier is the bestselling author of the Coaching Habit, a book about management that has sold close to a million copies and garnered over 1,000 five star reviews on Amazon. He is also the founder of the learning-and-development company Box of Crayons, well-known podcaster, and consultant with clients around the world.

Mastering new strategies requires turning them into habits, which is challenging due to the strong influence of existing routines. Research shows nearly half of our actions are habitual, making change difficult. To form new habits, follow five steps: identify the cause (your motivation), recognize triggers (situations prompting undesired behavior), establish mini-routines (consistent practice of coaching techniques), and create a structured plan for handling relapses. For effective coaching, understanding employee needs is vital. Ask questions like "What do you desire?" to uncover core motivations, or "In what way can I support you?" to foster clarity and engagement. Decision-making also benefits from thoughtful queries like "If you say 'yes' to this, what are you saying 'no' to?" to prioritize effectively. Encourage learning by asking employees to reflect on coaching sessions with questions like "What did you find most beneficial?" To avoid unproductive work patterns, integrate informal daily coaching into your routine, focusing on growth and self-reliance. Use foundational questions like "What's on your mind?" and "And what else?" to guide purposeful conversations, while listening actively and avoiding advice disguised as questions. Embrace silence, ask "what" instead of "why," and leverage all communication platforms to maintain a consistent coaching presence.

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