The One Minute Manager

Book summary

Ken Blanchard is business consultant, speaker and bestselling author, as well as the Chief Spiritual Officer of The Ken Blanchard Companies, who have coached multinational giants from Shell to Merck. Spencer Johnson, MD, is the author of New York Times chart-topper Who Moved My Cheese? and a former Leadership Fellow at the Harvard Business School.

Managers often focus on mistakes, offering negative feedback that demotivates employees, but adopting practices like one-minute praise and one-minute goals can transform workplace dynamics. One-minute praise involves immediately recognizing specific achievements, boosting morale, and setting performance benchmarks, especially for new hires. Similarly, one-minute goals provide employees with clear, measurable objectives, fostering motivation and self-monitoring while avoiding the vagueness that often plagues roles. By focusing on a few meaningful goals, managers can maximize impact without overwhelming their teams. For experienced employees, one-minute reprimands address mistakes promptly while maintaining morale through balanced feedback. These concise, impactful strategies not only enhance employee engagement but also save time and promote a culture of appreciation, accountability, and growth.

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