Book summary
Dermot Crowley is a trainer, speaker, thought leader and productivity expert with more than twenty years’ experience in the productivity industry. He is director of Adapt Productivity, a Sydney-based training company he founded in 2002. He is also the author of the best-selling personal productivity guide Smart Work (2016).
If your workdays are often disrupted by unexpected interruptions, unproductive meetings, or a flood of emails, you may be experiencing workplace friction—productivity losses caused by inefficient practices and interpersonal dynamics. While true emergencies are rare, most setbacks stem from overlooked habits like vague communication or unnecessary meetings. Addressing these issues requires intentional collaboration, trust, and mindfulness, ensuring actions support team goals rather than creating obstacles. By fostering alignment, agreement, and awareness within your team, you can build a productive micro-culture that inspires broader change. Through clear communication, efficient meeting practices, and proactive planning, you can reduce urgency-driven chaos and create a work environment where everyone thrives.
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