Book summary
Maureen Duffy is a therapist and expert in workplace mobbing and bullying, and an affiliate with Qualitative Research Graduate Program at Nova Southeastern University. She also co-wrote the book Mobbing: Causes, Consequences and Solutions.
Mobbing, a lesser-known workplace issue, differs from bullying in its covert nature and organizational complicity. While bullying involves direct, overt abuse, mobbing uses subtle tactics like rumor-spreading, undermining, and isolation to push victims—often whistleblowers or individuals with unique identities—out of the workplace. Unlike bullying, where HR intervention may hold perpetrators accountable, mobbing thrives on systemic support, making it harder to address. To combat this, organizations must prioritize employee well-being alongside profitability, as seen in companies like Google and Starbucks, which balance financial success with workforce care. Adopting a "speak no evil" approach, where employee and customer welfare take precedence, fosters healthier, more ethical workplaces. Catholic Health Service exemplifies this by prioritizing patient, employee, and community care, resulting in low abuse levels and high satisfaction, proving that ethical practices benefit both people and organizations.
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