Build It

Book summary

Glenn Elliott is an award-winning entrepreneur, author and speaker as well as the founder of Reward Gateway, a leading employment engagement technology. Debra Corey is an author and speaker as well as a seasoned HR professional. She has over 30 years of board-level experience at companies including Gap, Quintiles and Merlin Entertainment. She currently works with Reward Gateway.

To craft a meaningful tribute to your organization, it’s essential to reflect on its core values, mission, and purpose, as these elements define its identity and guide its operations. Clarity in these areas not only enhances team focus but also fosters long-term effectiveness. Examples like Reward Gateway and Vocus Communications demonstrate how aligning actions with values can create a thriving culture. Transparency and integrity are foundational, as trust is built through honesty, with companies like Buffer and Wistia showcasing the power of openness and effective communication. Leadership and management must align with organizational values to maintain employee engagement, as seen with Gap Inc.'s GPS system and Halfords’ leadership index. Engagement, distinct from happiness, drives innovation and performance, with studies showing its impact on business success. Recognition, when timely and genuine, is crucial, as highlighted by Homeserve’s peer-to-peer programs. Modern workplace dynamics emphasize collaboration and employee input, with organizations like St John Ambulance and money.co.uk involving their teams in decision-making and workspace design. Compensation and benefits, when perceived as fair, play a vital role in engagement, as demonstrated by Basecamp’s equal pay policy. Learning and development, integrated into job design, empower employees to grow, as seen in KFC’s #myplan initiative. Lastly, well-being, encompassing mental, physical, and financial health, is critical for productivity, with companies like Travis Perkins and Weebly leading the way with tailored programs. By embracing these principles, organizations can build a robust Engagement Bridge™, fostering a connected and motivated workforce.

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