Резюме книги
Jane Dutton conducts her research at the intersection of strategy, management, organizations, and psychology. She received her PhD from Northwestern and has held a dual appointment at the Ross School since 1989 in both the Department of Management and Organizations and the Department of Psychology.
Modern organizations could significantly enhance their employees' performance by embracing the human aspects of leadership, such as emotions. This approach would not only boost productivity and give companies a competitive edge but also contribute to increased employee satisfaction and fulfillment.
Offer your undivided attention.
When engaging in conversation with someone, deliberately express your gratitude by providing them with your complete attention. Distance yourself from electronic devices, such as computers and smartphones, and close any books or distractions. Focus solely on the individual before you and listen attentively to their words.
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