Teams That Work

Résumé du livre

Scott Tannenbaum is president of the Group for Organizational Effectiveness, where he has spent the past 25 years consulting with hundreds of businesses and organizations around the world. He’s a former professor of business management and his research has been published extensively.

The tragic 1996 Everest expedition highlights the critical role of psychological safety in teamwork. Despite their expertise, leaders Rob Hall and Scott Fischer created an environment where dissent was stifled, leading to disastrous decisions and the loss of five lives. Psychological safety—where team members feel free to express concerns, admit mistakes, and seek help without fear of judgment—is essential for effective collaboration. Teams thrive when foundational beliefs like trust, efficacy, and psychological safety are cultivated, empowering members to contribute openly. This principle is echoed in everyday scenarios, such as seamless coordination between Kendra and Bo at a department store, where monitoring, supporting, and adapting behaviors drive success. Similarly, the quiet efficiency of Joël Robuchon’s kitchen underscores the value of precise, purposeful communication over quantity, with methods like closed-loop communication fostering clarity and trust. Mutual cognitions, or shared understanding of goals, roles, and contingency plans, further enhance team adaptability and performance, as seen in both high-stakes emergencies and routine operations. Leadership, distributed across team members, plays a pivotal role in driving learning, accountability, psychological safety, and empowerment. However, teamwork alone cannot compensate for a lack of fundamental skills, as illustrated by Scott Tannenbaum’s basketball loss. Teams must balance technical expertise with teachable teamwork skills like communication, feedback, conflict resolution, and empathy to achieve optimal performance.

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