Saving Face

Résumé du livre

Maya Hu-Chan is a management consultant, executive coach, and sought-after public speaker. She is the founder and president of Global Leadership Associates and co-authored the forward-thinking leadership guide Global Leadership: The Next Generation.

Losing face is like spilling coffee—it’s far easier to lose than to restore, and even when repaired, it’s never quite the same. Face, a concept tied to reputation and dignity, is lost through fear, shame, or mistakes, and its impact depends on the strength of the relationship. Preserving face requires empathy and cultural awareness, especially in cross-cultural settings where norms vary. Leadership plays a key role in maintaining face, as thoughtful feedback and genuine respect can prevent harm to dignity. Women, in particular, face unique challenges in saving face due to biases and stereotypes, requiring strategic self-advocacy and solidarity. In professional relationships, building trust and psychological safety fosters innovation and collaboration, while cultural agility and adaptability help navigate differences. Ultimately, safeguarding face—both your own and others’—is essential for cultivating meaningful connections and achieving success.

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