Résumé du livre
Deepak Malhotra is a Harvard Business School professor and award-winning author of titles such as Negotiating the Impossible. Named Business School Professor of the Year in 2020, he advises CEOs globally and governments on conflict resolution.
Negotiation mastery extends beyond understanding concepts like BATNAs and ZOPAs; it requires navigating high-stakes scenarios with precision. When faced with dishonesty, sharpen your ability to detect subtle inconsistencies and use open-ended questions to uncover the truth. In the face of threats, avoid retaliation and instead exercise patience, asking clarifying questions to weaken their position. Even when negotiations falter, remain composed, assess what can still be salvaged, and extract valuable lessons for future discussions. Preparation is your greatest tool—understand both your own and the other party’s BATNA, reservation value, and ZOPA to craft mutually beneficial outcomes. Overcoming biases like overconfidence, vividness bias, and egocentrism requires self-awareness, perspective-taking, and inviting objective feedback. Finally, recognize when to step back, as sometimes restraint and understanding, like during the Cuban Missile Crisis, are the most powerful strategies in achieving lasting success.
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