Résumé du livre
Cathy Moore is an internationally renowned training designer, sought-after speaker, business author and blogger whose Action Mapping system has improved instructional design for companies and organizations around the globe, from Amazon to The United Nations World Food Program.
The action mapping process emphasizes starting with thorough information gathering to identify the root causes of issues before proposing solutions. Using the warehouse safety scenario as an example, this involves uncovering barriers like inaccessible resources, overlooked signage, or organizational challenges that hinder employees from applying safety protocols. By collaborating with stakeholders, defining measurable objectives, and pinpointing critical actions, the process ensures solutions directly address the problem. Training, when necessary, should focus on practical, job-specific activities that allow learners to experience realistic consequences of their decisions. Prototyping these activities involves creating scenarios that mirror workplace challenges, fostering engagement and relevance. This iterative approach ensures the final solution is both effective and adaptable, setting the stage for refining and implementing strategies in the next phase.
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