Losing The Signal

Résumé du livre

Jacquie McNish is a best-selling author and senior correspondent for The Wall Street Journal. Sean Silcoff, a reporter for The Globe and Mail, is an award-winning business writer.

Wireless communication, though often seen as a modern innovation, has deeper roots than most realize, with Jim Balsillie and Mike Lazaridis at the forefront of its transformation in the 1990s. Their company, Research in Motion (RIM), initially focused on radio modems, connecting laptops and mobile users to the Mobitex network, originally designed for vehicle communication. After a near-collapse due to an unreliable partnership with U.S. Robotics, Balsillie recognized the need to diversify RIM’s customer base, while Lazaridis pushed for expanding their product line. This led to the creation of the Inter@ctive 900, a precursor to the BlackBerry, which became the cornerstone of RIM’s strategy. Convincing corporate leaders of the BlackBerry’s value was challenging, but their breakthrough came in 1999 when Merrill Lynch adopted the device, sparking widespread demand and exponential growth. The partnership between Balsillie, a sharp businessman, and Lazaridis, a technical visionary, proved pivotal, as did their collaboration with BellSouth, which kept the Mobitex network alive and allowed RIM to offer competitive services. The BlackBerry’s name, inspired by its stress-relieving connotation and resemblance to the fruit, symbolized its intent to ease corporate communication. However, RIM’s dominance faltered as Apple’s iPhone redefined the industry with superior design and functionality, forcing RIM into rushed, flawed responses like the BlackBerry Storm. Internal conflicts between Balsillie and Lazaridis, exacerbated by an accounting scandal and clashing personalities, further destabilized the company. This discord spread throughout RIM, eroding trust and accountability, ultimately contributing to its decline.

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