Résumé du livre
Navi Radjou is an independent consultant on innovation and leadership based in Palo Alto, California, and is also a fellow at the University of Cambridge’s Business School.
Throughout the 20th century, Western businesses institutionalized innovation through structured R&D teams and standardized processes like Six Sigma, achieving efficiency but often stifling creativity and adaptability. As markets evolve with challenges like globalization, resource scarcity, and hyperconnectivity, traditional methods struggle to keep pace. Jugaad innovation offers an alternative by emphasizing resourcefulness, agility, and unconventional problem-solving. It thrives in unpredictable, resource-constrained environments, as seen in examples like Dr. V. Mohan’s telemedicine clinics in India and Tulsi Tanti’s wind energy solutions. Companies like Procter & Gamble have also demonstrated how adaptability can transform risks, like social media, into opportunities. Marginalized markets, often overlooked by Western firms focused on short-term gains, present untapped potential, as shown by Dr. Rana Kapoor’s YES BANK, which successfully integrated underserved populations into its business model. By balancing jugaad principles with traditional frameworks, businesses can navigate complex challenges and unlock new opportunities.
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