It's the Manager

Résumé du livre

Jim Clifton is the CEO and chairman of Gallup, and the best-selling author of The Coming Jobs War. Jim Harter, PhD, is Gallup’s chief scientist of workplace management and well-being. Harter is also the coauthor of the New York Times best seller 12: The Elements of Great Managing.

Leaders often aim to attract top talent, but biases like the "glare factor," "experience fallacy," confirmation bias, overconfidence, and similarity bias can hinder fair hiring decisions. To foster inclusivity, managers must actively counteract these biases. Beyond recruitment, defining an organization’s purpose and aligning it with its brand is crucial for building a values-driven culture that resonates with employees and customers. Millennials, who seek meaningful work and mentorship over traditional perks, are reshaping workplace expectations, emphasizing the need for frequent feedback and strengths-based coaching. Meanwhile, the gig economy has transformed employment norms, offering flexibility but also challenges like inconsistent support. Managers must adapt to these shifts to engage diverse workers effectively. Strong communication, particularly through role orientation, quick connects, and developmental coaching, enhances employee performance and engagement. Additionally, the #MeToo movement underscores the importance of zero-tolerance policies and proactive measures to combat workplace harassment, ensuring a respectful and equitable environment for all.

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