100 Things Every Designer Needs to Know About People

Résumé du livre

Susan M. Weinschenk is a behavioral psychologist who, for the last 30 years, has applied her expertise to the fields of design and user experience. She also runs the popular blog whatmakesthemclick.net. This is her second book.

Human behavior is deeply influenced by mimicry, empathy, and storytelling, all of which are rooted in the activation of mirror neurons. These neurons not only drive imitation but also foster emotional connections, making narratives a powerful tool for evoking empathy and adherence to social norms. Similarly, effective design must align with these principles, ensuring user interactions feel natural and intuitive. Attention spans are limited, and distractions can hinder focus, so designs should minimize interruptions and cater to both wandering minds and flow states. Structuring content into manageable sections and utilizing storytelling enhances comprehension and retention, while consistent feedback and perceived progress, such as the goal-gradient effect, boost motivation. Peripheral vision, essential for survival, plays a key role in capturing attention, while central vision aids in pattern recognition, both of which can be leveraged in design. Balancing choice is also critical—offering the perception of variety without overwhelming users simplifies decision-making. Finally, understanding the brain’s capacity for processing and forgetting information allows designers to present content in digestible chunks, ensuring key details are memorable and accessible.

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