The Gamification Revolution

Resumen del libro

Gabe Zichermann is the CEO of Gamification Co and Dopamine. He’s a leading figure in the gamification industry, and has written several successful books on business, including Gamification by Design.

Games can transform business operations by saving costs and time in areas like recruitment and training while fostering innovation and engagement. Gamified hiring, as seen with Google’s math puzzle billboard, attracts qualified candidates efficiently, while training games, like Daiichi Sankyo’s diabetes treatment program, make complex learning enjoyable and effective. Beyond internal benefits, gamification strengthens customer relationships by addressing their preferences, as demonstrated by Ford’s fuel-saving dashboard garden and Nissan’s safe-driving competitions. It also drives creativity through methods like scenario planning, which helped PIMCO foresee financial crises, and gamestorming, which boosts collaboration. Additionally, gamification enhances workplace morale, such as Nike’s immersive "Ekin" camp that inspires brand passion or Target’s "checkout game," which empowers cashiers with clear goals and feedback. With its widespread appeal, gamification not only revitalizes brands and boosts profits but also connects businesses with employees and customers in meaningful ways.

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