The Leader Lab

Buchzusammenfassung

A self-proclaimed surprisologist, Tania Luna is a co-founder and CEO of Surprise Industries – the only company in the world specializing in surprise. Luna has given a TED talk and is one of the leaders at LifeLabs New York.

As an average manager, you might be surprised to learn that your team could feel relieved in your absence—88% of employees reportedly do. This highlights the widespread issue of poor management, which not only costs the global economy $7 trillion annually but also impacts employees’ well-being. Effective management, however, is a skill that can be learned. Experts Tania Luna and LeeAnn Renninger have identified practical techniques to help managers improve, such as Q-stepping (asking questions before giving instructions), playback (paraphrasing to ensure understanding), pausing (to foster clarity and de-escalate tension), and extraction (reflecting on successes and failures to gain insights). Beyond these methods, mastering core skills like coaching and feedback is essential. Coaching involves guiding others to develop their abilities, using tools like the SOON framework, while feedback should empower individuals through structured approaches like the Q-BIQ method. By applying these strategies, managers can foster growth, trust, and stronger team dynamics.

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