Lead Like a Coach

Buchzusammenfassung

Dr. Karen Morley is a psychologist, executive coach, and author. She specializes in helping leaders make an impact on their organizations. She’s also a regular contributor to CEOWORLD Magazine.

In 2017, Gallup revealed that only 20% of employees found their supervisors' feedback helpful, with most receiving either no feedback or feedback perceived as unconstructive or critical, fostering a fear of feedback. This reluctance discourages both managers from giving feedback and employees from seeking it, hindering growth. Positive feedback, which acknowledges accomplishments, is a powerful motivator, while negative feedback, if not balanced or reframed as a learning opportunity, can demotivate. Marshall Goldsmith suggests shifting from feedback to "feedforward," focusing on future improvements. Research shows dissatisfaction with management is a leading cause of employee turnover, while supportive managers encourage retention. Rigid hierarchies often stifle communication, but a coaching leadership style fosters open dialogue and strong relationships, as seen when Dr. Morley helped a mining company improve morale and teamwork through coaching. Modern workplaces demand motivation-driven leadership, with coaching emerging as the most effective model, emphasizing respect, learning, and shared power. Coaching addresses both task-related and emotional needs, creating psychological safety and boosting morale. Leaders who mentor delegate tasks, build trust, and focus on the bigger picture, strengthening team bonds and improving performance. Jackie, a supervisor at Next Jump, exemplified this by shifting from a self-centered approach to mentoring, enhancing both her team’s and her own growth. Coaching ultimately benefits both team members and leaders, proving that helping others succeed leads to mutual success.

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