Everyone Deserves a Great Manager

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Scott Jeffrey Miller is the executive vice president of thought leadership at FranklinCovey, a company that develops business modeling to foster success. A leadership expert, Jeffrey Miller hosts Great Life, Great Career with Scott Miller, a weekly radio program, as well as the weekly podcast On Leadership with Scott Miller.

Change is an inevitable part of the workplace, often stemming from external demands or internal shifts. Effective leadership during such transitions requires addressing both procedural and emotional challenges, as neglecting the latter can heighten stress and reduce productivity. Changes typically unfold in four phases: disruption of the status quo, panic during announcements, gradual adaptation, and eventual stabilization. Leaders must guide their teams through these stages with clear communication, actionable plans, and support. Beyond managing change, leaders must also recognize employees as individuals, fostering engagement through personalized one-on-one meetings that prioritize listening and trust-building. Leadership success hinges on empowering teams rather than solving every problem personally, as seen in Carolyn’s struggles to transition from star salesperson to effective manager. Similarly, feedback, when delivered thoughtfully, can drive growth rather than diminish confidence. First-time managers often face steep learning curves due to a lack of training, underscoring the importance of equipping leaders with the skills to align team goals with organizational objectives. By fostering purpose, maintaining clarity, and managing energy and time effectively, leaders can support their teams while avoiding burnout themselves.

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