Crucial Accountability

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Kerry Patterson is an American author, speaker, and consultant known for his work in the fields of communication, leadership, and personal development. He is best known as one of the co-authors of the best-selling book "Crucial Conversations: Tools for Talking When Stakes Are High."

How we approach people when they are held accountable greatly influences their response. We should acknowledge the variety of factors that may have led to an unfulfilled commitment or promise in order to refrain from vilifying others. This lets us engage in conversations with curiosity, respect, and a common goal. Thus, we can identify the reasons for unmet expectations, find solutions, and create plans to avoid similar issues in the future. Make sure people keep you updated. There are times when people fail to fulfill their commitments due to an urgent request that comes up. This can make it hard to keep the accountability conversation going. In the end, priorities can change at any time in our fast-paced world. However, even when priorities shift or emergencies occur, accountability and trust can still be maintained. In order to pivot expectations appropriately, ask people to inform you of any changes in circumstances as soon as possible.

"At the end of the day, what qualifies people to be called “leaders” is their capacity to influence others to change their behavior in order to achieve important results."

"Don’t aim for perfection. Aim for progress. Learn to slow the process down when your adrenaline gets pumping."

"So, what’s the first step to changing norms? It’s breaking the code of silence around the problem that always sustains the status quo."

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